The Employees Perception Analysis toward  The Operational Expectation and Reality based on Ishikawa and Spider Plot Methods at PT. Tata Makmur Bersama – Sidoarjo ,Indonesia

Wanda Gema P.A Hidayat

doi:10.32764/sigmagri.v3i01.904

Wanda Gema P.A Hidayat Universitas Multimedia Nusantara

DOI: https://doi.org/10.32764/sigmagri.v3i01.904

Keywords: Employees’ Perception, Expectation and Actuality, Ishikawa Method, Spider Plot, Priority Scale

Abstract

The purpose of this study is to examine and analyze the employees’ perception toward the operational expectation and reality in the production factors based on Ishikawa and Spider Plot at PT. Tata Makmur Bersama – Sidoarjo. The population of this study is all 198 employees of PT. Tata Makmur Bersama - Sidoarjo, and the sample technique is saturated sampling, where the sample is the whole population. This study finds that the employees’ perception and expectation toward the operational reality can be identified as good category, through the average of Customer Satisfaction Index (CSI) in all aspects analysis. Nevertheless, only few production aspects that the firm is doing well; consequently the employees feel receiving inadequate treatments. This study enlightens the distinction of the Improvement Ratio (IR) as scale through Cartesian and Spider Plot diagrams due to the ability to reveal the broaden deviation between the operational expectation and reality that cause employees’ tremendous dissatisfaction. In addition, this study presents the short-term priority scale to enhance the primary priority quadrant in order to explain the short-term and long-term management’s strategy map that shows in Cartesian diagram. Furthermore, this study recommends the firm’s management could utilize the data at Achievement Maintenance Quadrant and Low Priority to improve the long-term management’s strategy map.

Keywords: Employees’ Perception; Expectation and Actuality; Ishikawa Method; Spider Plot; Priority Scale

References

Aaron O.P. (2009). EMI Deal Hits a Sour Note. The Wall Street Journal, 15, 64.

Aritonang, L. R. (2003). Kepuasan Pelanggan. Pengukuran dan Penganalisisan Dengan SPSS. Jakarta.. PT. Gramedia Pustaka Utama.

Bernardin, H.J. and Russel, J. E. A. (2000), Human Resource Management: An Experiental Approach,. Mc Graw-Hill, Inc, Singapore.

Daft, R. L. (2012). New Era of Management, International Edition, South Western. Cengage Learning.

Gasperz, V. (2002). Manajemen Kualitas. Jakarta. Yayasan Indonesia Emas dan Gramedia Pustaka Utama.

Ghozali, I. (2006). Aplikasi Analisis Multivariate Dengan Program SPSS. Cetakan Keempat. Semarang. Badan Penerbit Universitas Diponegoro.

Gorda, I. G. N. (2006). Manajemen Sumber Daya Manusia, Penerbit Astabrata Bali, Denpasar

Grant., E. L. and Leavenworth., R. (2003). Pengendalian Mutu Statistis. Edisi ke-6. Erlangga. Jakarta.

Huselid,. M. A. (2005). The impact of Human Resourse Policies on Turnover Productivity and Corporate and Financial Performance, Academy of Management Journal, 632-72.

Ivancevich., J.M and Lee., S.H,. (2002) Human Resource Mangement in Asia, McGraw-Hill Education, Asia.

Ivancevich, Mattesion., 2009. Organizational behavior and Management. Fifth edition.New York: Mc Graw-Hill.
Johnson, W.B. Global Workforce 2000. The New World Labour Market. New York. Harvard Business Review, Historical Economic Global.

Kopelman., R.E., and Thompson, P. H. (2008). Boundary Conditions for Expectancy Theory Predictions of Work Motivation and Job Performance. Academy of Management Journal. 19 (2). 237-256.

Kim., J.S. (2006). Effect of Behavior Plus Outcome Goal Setting and Feedback on Employee Satisfaction and Performance. Academy of Management Journal. ABI/INFORM Global, 139.

Mondy, R. W., and Noe., R. M. (2008) Human Resource Management, Allen & Bacon, New York.

Nasution, M. N., (2005). Manajemen Mutu Terpadu (Total Quality Management). Ghalia Indonesia, Bogor.

Rivai dan Sagala, (2013). Manajemen Sumber Daya Manusia untuk Perusahaan, Edisi Kedua, Rajawali Pers, Depok.

Santoso, S. (2003) Mengatasi Berbagai Masalah Statistik dengan SPSS 11.5. Jakarta: PT. Elex Media Komputindo.

Scotter, J.R.V. (2000). Relationships of Task Performance and Contextual Performance with Turnover; Job Satisfaction; and Affective Commitment. Human Resource Management Review, 10 ( 1). 76-95.

Stoner, J.S.F.; Freeman, R. E; Gilbert JR., and Daniel R (2006). Manajemen, PT. Prenhallindo, Jakarta.

Subiyakto, H. (2009) Ukuran Kualitas jasa: Gap Antara Kinerja dan Harapan atau Kinerja?. Wahana, Jurnal Ekonomi, Manajemen, dan Akuntansi. 2 (1) .Yogyakarta: AA-YKPN

Sugiyono. (2010). Metode Penelitian Pendidikan Pendekatan Kuantitatif, kualitatif, dan R&D. Bandung: Alfabeta