Karianto SS, Arifin MZ, Fadhli K. PENGARUH PEOPLE, PROCESS, DAN PHYSICAL EVIDENCE TERHADAP KEPUASAN KONSUMEN DI MASA PANDEMI ( STUDI KASUS DI CAFE JANGKAR MOJOAGUNG ). JoEMS [Internet]. 2021 Jul. 8 [cited 2025 May 7];4(5):7-14. Available from: http://ojs.unwaha.ac.id/index.php/joems/article/view/551